Last Monday, my fiance and I went to check our wedding rings at Suarez Gateway. I was really excited to see how our final rings look like. I fell inlove with them during the Getting Married Bridal Fair at SMX so even if the price is already above our allotted budget, I asked Dj if we can get them (and he said yes! Hooray!). So we book Suarez on the spot (1k lang naman ang down payment, e).
Anyway, as we see our final rings I didn't get the same feeling I had during the fair. Honestly, I was quite disappointed with the rings. The thickness is different from the mock rings we tried during the fair. The matte finish (yellow gold) was poorly done (sorry for the term, disappointed lang talaga ako). I was expecting a different look kasi hindi yung parang ini-scrape lang talaga. So I called their MOA branch last Tuesday (since SMX kami nagbook, our record is with their MOA branch daw) and told them our concerns.
Two days after, they gave us three options:
1. If we like our rings to have the same thickness as the ones they have in display, we need to pay the difference of 23k (we got our rings for 24k during the fair) plus 10k because our rings are already finished.
2. Since I didn't like the matte look of our rings, I asked them if they can polish the YG instead. Again, we need to pay a 10k additional for this request.
3. Stick with our ring.
Sobrang nakaka-disappoint!
Now, we're thinking of cancelling our order and buy in other store instead. 1k lang naman mawawala sa amin if ever, compared to the 23k if we decide to continue the purchase.
Lesson learned, always ask questions (if possible, ipalagay lahat ng details na napagusapan sa contract or receipt).